The Release of Information Supervisor has been receiving complaints… The Release of Infor
The Release of Information Supervisor has been receiving complaints… The Release of Information Supervisor has been receiving complaints about the length of time it takes for requestors to receive copies of the requested record. Her organization has defined a standard of 15 minutes to process a request for information. She is unsure if the issue is related to training, equipment, volume or workflow, so she decides to investigate. She observes the employee receive requests through the mail and discovers that he stamps the date received, logs the request into the electronic tracking system, sorts the stack received for the day alphabetically, copies each request and sorts the copies by due date. Today they received 55 requests, which is average for this department.Calculate the number of FTEs needed to process the work based on the standard of 15 minutes per request within 7.5 productive hours per day. Health Science Science Nursing Foundations of HIM 21080 Share QuestionEmailCopy link Comments (0)
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