The cover letter

Dhruvisha H. Patel
Healthcare Administrative Assistant
2132 Mill Crossing Dr. #116
Virginia Beach, VA 23454
757.513.1344
dhruvisha20@gmail.com
Professional Summary
Professional Healthcare Administrator with six years of experience in Customer Service Seeking
Healthcare Administrative Assistant opportunity. Have extensive experience in medical office settings
and managing daily healthcare administrative functions. Proficient in medical terminologies, clerical
skills, organizing medical files, critical thinking abilities, excellent communication skills, strong
Decision-making and planning skills. Outstanding time management, motivating and highly dependable.
Excellent interpersonal skills, high standards of professional ethics and a strong understanding of medical
office vital operations. Highly aware of these important attributes to ensure outstanding administrative
professional standards.
Summary of Skills
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Strong interpersonal and communication skills to maintain a healthy relationship with patients,
visitors as well as healthcare personnel.
Strong knowledge of medical insurance plans and medical terminologies.
Microsoft office proficiency, database application and strong data entry skills.
Effective time management to optimize service delivery and overall productivity.
Excellent leadership and management skills to ensure the growth of an organization.
Critical thinking, decision making and creative thinking skills.
Excellent Customer service, service oriented and maintaining a healthy work environment.
Multi-tasking and highly prioritization skills to meet deadlines.
Proficient in troubleshooting skills to handle medical staff and administrative issues.
Records management skills for easy retrieval and ensuring the confidentiality of patient and
staff’s sensitive information.
High accuracy to minimize wastage of resources and time.
Service-oriented for maximum productivity and achievement of the organization’s objectives.
Perform clerical duties effectively
Core Competencies
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Written and verbal communications
Hands-on experience in a hospital setting
Multi-line phone proficiency
Goal-driven
Time management
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Negotiation skills
Public and community relations
Executive Team management
Problem solving and decision making
Patient and family support
Educational Qualification
ECPI University – Virginia Beach, VA
Expected Graduation: May 2019
Major: BS in Healthcare Administration (135 Hour Externship Completed)
NC Arthritis & Allergy Care Center – Raleigh, NC
June 2017 – July 2017
Healthcare Administration Extern
? Greeting and checking in patients, collect personal, medical and insurance information.
? Scheduling, rescheduling and verifying patient’s appointments.
? Maintained patient flow and Coordinated physician schedules.
? Use SRS and Mysis software to manage patient’s records and files.
? Collected and recorded patients’ co-payments and payment transactions.
? Performed clerical duties such as emailing, copying, filing and faxing etc.
? Sent payment notices to patients and insurance companies.
Virginia Commonwealth University – Richmond, VA
Major: BS in Interdisciplinary Studies
Minor: Chemistry
August 2011 – May 2015
Professional Experience
Atlantic Eye Consultants – Virginia Beach, VA
April 2018 – To Current
Medical Receptionist
? Answered phones, transferred calls and took messages.
? Greeted patients upon arrival, signed them in, obtained insurance information and any other
important data.
? Providing patients with intake, giving forms to the new patient and copies of our office legally
required documents and policies.
? Collected payments from patients for uninsured and co-pays.
? Scheduled appointments for recurring and new patients.
? Maintained patient’s files and hard copy records stored in the HER.
? Calling patients reminding them of their upcoming appointments and helping them to plan for a
test of off-site appointments.
? Providing patients with guidance and support as needed.
Myeyedr – Raleigh, NC
August 2017 – April 2018
Patient Service Coordinator
? Answering phones, transferring calls and taking messages.
? Checking patients in and out in the optometric clinic.
? Checking patient’s insurance for optical and medical benefits.
? Scheduling, cancelling and rescheduling patient’s appointments.
? Performing all necessary paperwork (i.e. referrals, welcome packets, patient charts, and
treatment plans).
? Managing patient’s records and account based on HIPPA confidentiality standards.
Dhruvisha H. Patel
Healthcare Administrative Assistant
2132 Mill Crossing Dr. #116
Virginia Beach, VA 23454
757.513.1344
dhruvisha20@gmail.com
Professional Experience (Continued)
Marriott International – Durham, NC
June 2016 – December 2017
Guest Services
? Promoting positive guest relations to all people visiting the Front Desk.
? Answering all inquiries pertaining to hotel services, guest registration, travel directions
and make recommendations pertaining to shopping dining or entertainment.
? Enhancing property management by introducing important change requests.
? Processing guest arrivals, departures and all necessary payments.
? Managing guest registration and other clerical duties focusing on courtesy and quality.
? Handling card and cash payments.
Edible Arrangements – Chesapeake, VA
April 2016 – May 2016
Manager
? Maintained and analyzed a sales-focused climate, based on suggestive growing selling
guest check average.
? Developing a customer-friendly culture that promotes quality customer service.
? Monitoring, interpreting and predicting business trends and cash flows.
? Maximizing business performance and productivity through cross-training employees.
Rodeway Inn and Suites – Virginia Beach, VA
Assistant Manager / Shift Manager
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May 2013 – August 2013
Performing bookkeeping activities, such as conducting nightly audits balancing accounts.
Verified guests’ identification and ensured validity in credentials provided.
Processing bills, payment collection and making changes for the guests.
Managing supervisor’s phone calls concerning key customer issues.
Kools Smile – Colonial Heights, VA
December 2012 – January 2013
Assistant
? Assisting in conducting X-rays as well as dealing with check-in and checkout issues.
? Developing quality patient relationship by providing high level of customer service.
? Scheduling patients and processing bills and collections.
? Verifying and processing dental claims and benefits to the insurance company.
Dhruvisha H. Patel
Healthcare Administrative Assistant
2132 Mill Crossing Dr. #116
Virginia Beach, VA 23454
757.513.1344
dhruvisha20@gmail.com
Volunteer Experience
VCU Medical Center – Richmond, VA
Neonatal Intensive Care Unit
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Interacting with members to make sure they get quality care and experience possible.
Answering and making phone calls.
Assisting with transportation of discharged patients to their respective vehicles.
VCU Medical Center – Richmond, VA
In-patient Bone Marrow Transplant Unit
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May 2014 – July 2014
August 2013 – November 2013
Organized a bone marrow registry drive.
Provided professional services by supporting and guiding patients in transparent process.
Transported lab specimens as safe as requested.
Affiliations
A problem solver and an extraordinary leader in pursuit of a smooth transition from a very successful
career to one of the most successful organizations with superior time management, problem solving skills
and career development opportunity.
Language
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English
Hobbies and Interests
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Community work
Lifelong fun of Athletics
Singer for local classics
A cyclist who enjoy road races
*References available upon request*.
Dhruvisha H. Patel
Healthcare Administrative Assistant
2132 Mill Crossing Dr. #116
Virginia Beach, VA 23454
757.513.1344
dhruvisha20@gmail.com
Job Posting (copy pasted from https://www.sentaracareers.com)
Administrative Associate at Sentara Healthcare
Virginia Beach, VA
Provides administrative support to the unit/department (s) assigned. Serves as first point of
contact for patients, family members and visitors on unit assigned requiring the application of
excellent customer service skills. Supports unit/department(s) assigned with excellent computer
and clerical skills.
Education Level
Diploma Graduate or Equivalent
Experience
Preferred: Medical Office – 1 year
License
None
Skills
Required: Active Listening, Communication, Critical Thinking, Service Orientation, Social
Perceptiveness, Speaking, Time Management, Troubleshooting
Sentara Princess Anne Hospital is hiring an Administrative Associate for unit 4A
Shift: Full Time, 7AM-7PM, 3 days/week. 1 shift every other weekend required
Sentara Benefits:
Sentara employees strive to make our communities healthier places to live. We are setting the
standard for medical excellence within a vibrant, creative, and highly productive workplace.
Join our team, where we are committed to quality healthcare, improving health every day, and
provide the opportunity for training, development, growth!
Other
One of the following four skill levels required: One year experience in medical environment or
Completion of higher level of education requirements or Transferable skills, example: one year
or more in a call center, customer service application program, clerical etc.

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