Process Improvement Proposal 5 of 5

GRADING RUBRIC MUST BE FOLLOWED

Generate recommendations for process improvement and organizational fitness for a selected organization in the form of a 6– 8-page proposal that is targeted for its management team.

Questions to Consider:

• How does a health care leader establish a culture of patient safety?
• How are risks to patient safety assessed and managed in your current or future work setting?
• What are the other types of risks that are assessed and managed?
• What are the important factors that need to be monitored in your selected work setting?
• How can you contribute to risk management and patient safety within your job?

Imagine that you are the new CEO of your organization, and are charged with transforming the previous status quo to an efficient, high-performing accountable care organization.

• Which tools would you put to work in your new position?
• What types of individuals would be needed for your executive leadership team?
• What competencies might be important to the team members?
• What processes, structural models, or frameworks from this course might help you as a transformational leader?

Preparation

The goal of this assessment is to generate recommendations, in the form of a proposal for process improvement and organizational fitness. Make your recommendations for the organization you selected in Assessment 4 for the balanced scorecard presentation. Apply the concepts of balanced scorecards to create your recommendations.

Instructions

In your proposal, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar. Include the following in your proposal:

• Describe the selected organization, including its vision and mission.
• Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Refer to the materials in the Resources.
• Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:
  • Financial performance measures.
  • Internal business processes.
  • Learning and growth.
  • Customer satisfaction.
• Convey the organization’s values through an ethical, organizational, and directional strategy.
• Recommend evidence-based and best practices for monitoring and improving discussions.
• Generate one recommendation for each of the following:
  • Process improvements.
  • Quality improvements.
  • Organizational efficiency.
  • Learning implementation.
  • Implementation and evaluation.

Resources:

Balanced Scorecard

The following resources are required to complete this assessment.

This article introduces the concept of a balanced scored to motivate and measure a business unit performance.

• Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.

The following reading is available full-text in the Capella University Library. Search for each article by clicking the linked title and following the instructions in the Library Guide. This article explores measure that drives performance using a balanced scorecard.

• Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.

Balanced Scorecard

• Balanced Scorecard Institute. (n.d.). Balanced scorecard basics. Retrieved from http://www.balancedscorecard.org/BSCResources/Abou…
• Behrouzi, F., Shaharoun, A. M., & Ma’aram, A. (2014). Applications of the balanced scorecard for strategic management and performance measurement in the health sector. Australian Health Review, 38(2), 208–217.
• Ippolito, A., & Zoccoli, P. (2013). Theoretical contribution to develop the classical balanced scorecard to health care needs. International Journal of Healthcare Management, 6(1), 37–44.
• Koumpouros, Y. (2013). Balanced scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece. International Journal of Health Care Quality Assurance, 26(4), 286–307.
• Meena, K., & Thakkar, J. (2014). Development of balanced scorecard for healthcare using interpretive structural modeling and analytic network process. Journal of Advances in Management Research, 11(3), 232–256.

Quality Improvement Best Practices

• El-Jardali, F., & Fadlallah, R. (2017). A review of national policies and strategies to improve quality of health care and patient safety: a case study from Lebanon and Jordan. BMC Health Services Research, 17.??
• American College of Healthcare Executives. (n.d.). ACHE code of ethics. Retrieved from http://www.ache.org
• Chavan, M. (2009). The balanced scorecard: A new challenge. The Journal of Management Development, 28(5), 393–406.

This article chronicles the evolution of BSC performance management framework.

Norton, D. P. (2008). Strategy execution needs a system. Retrieved from https://hbr.org/2008/08/strategy-execution-needs-a…

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