It’s Not All About the Words
Description
While verbal communication is just one way of articulating messages to others, its not the only skill that human service professionals need to utilize when working with clients. Nonverbal communication carries significant weight when it comes to conveying messages of all sorts. In this discussion forum, you will have an opportunity to provide examples of effective nonverbal communication techniques appropriate to a human services setting.
Read Chapter 5 from The Interpersonal Communication Book and watch the following video, People Skills:Communicating without Words (Links to an external site.) retrieved from the Films On Demand database.
Reflect on your own experience regarding nonverbal messages. Have there been situations in your life when the nonverbal messages were much clearer than the verbal messages? What about times when the words that were spoken did not match the nonverbal cues? How is online communication different in terms of nonverbal messages? What kinds of messages do you send nonverbally via your style of dressing or mannerisms? How would nonverbal messages affect your communication with clients or colleagues?
Spend approximately ten minutes observing two or more individuals in conversation at a coffee shop, store, or work environment. It is best if you observe individuals that you do not know. Please be respectful and unobtrusive in your observation. As an alternative, you can observe the interactions between characters on a television show. Following your observation and using your textbook as a guide, please respond to the questions below for your discussion post. If you are basing your post on television characters, please identify the show.
Initial Post: Prepare a 300-word minimum reply that sufficiently addresses each of the items below. Dont forget that it is critical to cite your sources of information, including the textbook, using APA formatting:
What nonverbal messages did you observe?
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- How did the nonverbal messages or cues aid in communicating effectively?
- What consistencies or inconsistencies between verbal and nonverbal messages did you observe?
- Provide examples of effective nonverbal communication techniques (either by those you observed/watched or from those in the text) that you could use as a professional in a health and human services setting. How and why would you use them?
References:
Nursing Standards
Nursing and Midwifery Board of Australia. (2018). Code of conduct for midwives. https://www.nursingmidwiferyboard.gov.au/Codes-Guidelines-Statements/Professional-standards.aspx
Clinical Guidelines
Guideline Adaption Committee. (2016). Clinical practice guidelines and principles of care for people with dementia. NHMRC Partnership Centre for Dealing with Cognitive and Related Function Decline in Older People. https://cdpc.sydney.edu.au/wp-content/uploads/2019/06/CDPC-Dementia-Guidelines_WEB.pdf
Living Guideline
Stroke Foundation. (2022). Australian and New Zealand living clinical guidelines for stroke management – chapter 1 of 8: Pre-hospital care. https://app.magicapp.org/#/guideline/NnV76E
Evidence-based practice
BMJ Best Practice
Goldfarb, S., & Josephson, M. (2020). Cystic fibrosis. BMJ Best Practice. https://bestpractice.bmj.com/
Schub, T., & Cabrera, G. (2018). Bites: Head lice [Evidence-based care sheet]. Cinahl Information Systems. https://www.ebscohost.com
Beyea, S. C., & Slattery, M. J. (2006). Evidence-based practice in nursing: A guide to successful implementation. http://www.hcmarketplace.com/supplemental/3737_browse.pdf
JBI: Evidence summary
Swe, K. K. (2022). Blood glucose levels: Self-monitoring [Evidence summary]. JBI EBP Database. https://jbi.global
JBI: Best practice information sheet
Bellman, S. (2022). Experiences of living with juvenile idiopathic arthritis [Best practice information sheet]. JBI EBP Database, 24(1), 1-4.
Cochrane Database of Systematic Reviews
Srijithesh, P. R., Aghoram, R., Goel, A., & Dhanya, J. (2019). Positional therapy for obstructive sleep apnoea. Cochrane Database of Systematic Reviews. https://doi.org/10.1002/14651858.CD010990.pub2
Drug Information
Codeine. (2023, January). In Australian medicines handbook. Retrieved February 2, 2023, from https://amhonline.amh.net.au
Colorado State University. (2011). Why assign WID tasks? http://wac.colostate.edu/intro/com6a1.cfm
Dartmouth Writing Program. (2005). Writing in the social sciences. http://www.dartmouth.edu/~writing/materials/student/soc_sciences/write.shtml
Rutherford, M. (2008). Standardized nursing language: What does it mean for nursing practice? [Abstract]. Online Journal of Issues in Nursing, 13(1). http://ojin.nursingworld.org/MainMenuCategories/ThePracticeofProfessionalNursing/Health-IT/StandardizedNursingLanguage.html
Wagner, D. (n.d.). Why writing matters in nursing. https://www.svsu.edu/nursing/programs/bsn/programrequirements/whywritingmatters/
Writing in nursing: Examples. (n.d.). http://www.technorhetoric.net/7.2/sectionone/inman/examples.html
Perth Children’s Hospital. (2022, April). Appendicitis [Emergency Department Guidelines]. Child and Adolescent Health Service. https://www.pch.health.wa.gov.au/For-health-professionals/Emergency-Department-Guidelines/Appendicitis
Department of Health. (n.d.). Who is being active in Western Australia? https://ww2.health.wa.gov.au/Articles/U_Z/Who-is-being-active-in-Western-Australia
Donaldson, L. (Ed.). (2017, May 1). Healthier, fairer, safer: The global health journey 2007-2017. World Health Organisation. https://www.who.int/publications/i/item/9789241512367
NCBI Bookshelf
Rodriguez Ziccardi, M., Goyal, G., & Maani, C. V. (2020, August 10). Atrial flutter. In Statpearls. StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK540985/
Royal Perth Hospital. (2016). Procedural management: Pre and post (24-48 hours) NPS. Canvas. https://courses.ecu.edu.au
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