I was a guest experience in a Mcdonald’s. Since the position was… I was a guest experien
I was a guest experience in a Mcdonald’s. Since the position was… I was a guest experience in a Mcdonald’s. Since the position was superior to another team member, I had so many responsibilities and power over another team member. So, there was a senior a guest experience leader who was always nice toward me. I always listen to her if she gives me any job to do. One day, she was telling me to serve the guest during my break time and I refused her. After that, I started to notice that her attitude, voice tone has been changed toward me from that day. a.) My co-worker was upset with me because I did not follow her command. Although by the working policies say I am not bound to serve the customer during my break time. a) What were the consequences of the conflict?b) How did you feel before, during and after the conflict occurred?c) What was the outcome of the situation?d) What approaches to conflict resolution cited in your readings did you use to deal with this situation?e) Did your approaches to this conflict match your Conflict Self-Assessment score?Elaboratewith examples.f) Considering the types of conflict you have experienced, what are the strengths andweaknesses of your preferred conflict-handling styles?g) Does your way of dealing with conflict tend to match the situations in which that approachis most useful Health Science Science Nursing NSE MISC Share QuestionEmailCopy link Comments (0)
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