For more than two years, medical assistant Linda Lewis had been…
For more than two years, medical assistant Linda Lewis had been… For more than two years, medical assistant Linda Lewis had been employed by Drs. Norek and Klein, who are gerontologists. Also on staff are two registered nurses, a medical laboratory technician, and a medical social worker. The daughter of one of the doctor’s patients has just called the office. She is very distraught at the seemingly diminished capacity of her mother and insists on speaking to the doctor. Linda explains that both physicians take only emergency calls during patient appointment hours, but that she will take a detailed message. This caller, however, suggests that not only should her call be considered an emergency, but that she will sue the doctor if the call is not handled accordingly. Provide detailed answers for each of the following questions. Your response should be two (2) pages in length. · What should Linda do immediately to diffuse the situation? Health Science Science NursingB.SC NURSI 123Share QuestionEmailCopy link Comments (0)
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