Benchmark Assignment—Summary Memo

Summary Memo Guidelines
HCS/475 Version 9
University of Phoenix Material
Summary Memo Guidelines
Executive summary memos are sometimes the first and only thing executive management will
read and use to decide if they support your plan.
Traditionally, summary memos are only one to two pages long; thus, challenging the writer to not
only grab the reader’s attention but to synthesize information and convince the reader as to the
merits of the analysis and recommendations.
Structural Guidelines:
Although this is a shorter assignment, you will need to organize your memo as you would a
traditional paper.
• Introduce your problem in the introductory paragraph.
o Capture your audience’s attention.
o Summarize the problem, its significance, and discuss what your proposed solution
entails.
• Use simple headings within the memo.
o For example, the introductory paragraph may have a header titled “Problem.”
• The conclusion needs to summarize key points and identify next steps.
• References in APA format are required when using outside sources.
Stylistic Guidelines:
•
•
Keep paragraphs short and concise.
o Include key points that are critical to your analysis, decision, and change efforts.
o Review and ensure that the various sections flow together and are not disjointed
(coherence).
Maintain a professional tone throughout the memo.
o Use language appropriate for your target audience.
? For this assignment, your audience is the internal executive management team.
? Keep in mind that your audience will change based on the organization you
work for.
o Minimize the use of jargon, slang, and acronyms.
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Problem Analysis Worksheet
HCS/475 Version 9
University of Phoenix Material
Problem Analysis Worksheet
Resources: pp. 139 to 140 in Ch. 6 of Leadership for Health Professionals: Theory, Skills, and
Applications and pp. 124 to 125 in Ch. 5 of Leadership for Health Professionals: Theory, Skills,
and Applications
Review the Week Five Case Studies.
Select one scenario.
Complete the table below for the scenario selected by providing the following information in the
spaces below:
• Identify the problem.
o What is the issue?
o Who does it affect?
• Analyze the problem.
• Select the appropriate model to analyze the problem.
• Analyze the ethical considerations within the problem.
• Create two to three possible solutions to resolve the problem.
• Analyze the potential positive and negative effects.
Scenario Number 1
The practice manager at Happy Cardiology Services has been asked by human resources to
create and implement a program to address concerns brought by the coding, billing, and
credentialing staff (n=10). Staff collectively feel that administration does not fully understand their
job duties and does not provide a way for the staff to share their concerns about the work
environment. Comments have also been made to human resources that they feel some pressure
to up-code and aggressively seek payment from patients. Morale is low, and staff have been
resigning at a rapid pace. They are currently at a turnover rate of 22%.
Identify the Problem.
Analyze the Problem and Ethical Considerations.
Should actually be
descriptive as well as an
objective statement of
actual affairs state.
What the issue?
Staff feels administration
never completely
understand their
occupation tasks and
don’t offer ways for staff
to share concerns
related to the work
environment.
Low moral hence staff
resigning
Who it affect?
The issue here needs a suitable model in order to analyze it by
brainstorming as well as root cause analysis (both Qualitative along
with Quantitative methods).
Problem evaluation is that workers being a concern on the way
management team undervalue their work role.
How workers usually voice their apprehension about the job
environment
Is there by now an established strategy for workers in order to voice
their concern
Ethical conditions
Is there availability of an actual pressure from the administration
mainly to aggressively request a fee from patients?
Low moral causing staff request for service elsewhere hence leading
to low productivity as well as negative monetary impact.
Workers can also affect the overall organization image which
relatively posts publically negative reviews (Marquis, & Huston,
2009).
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1
Problem Analysis Worksheet
HCS/475 Version 9
Credentialing staff
Billing
Coding
Practice manager as
well as the entire
administration
Solution #1
Potential Positive Effects
Potential Negative Effects
Open door strategy
program implementation
Supports healthy administrative
center conversation
Pleasant as well as the peaceful
working environment.
Encourages cordial association
(workers and management
team)
Encourage workers request
assistance from their leaders for
better understanding (Marquis, &
Huston, 2009).
Management’s time wastage
Disrupted chain of command
Possible strategy abusing through
workers desiring for
competition/promotion
Solution #2
Potential Positive Effects
Potential Negative Effects
Workers recognition,
reward system as well
as service awards
implementation
Solution #3
Quality assurance
program as well as
federal regulatory
compliance
implementation
High productivity
Limited financial cost
Boost workers moral
Generates workers allegiance
Potential Positive Effects
Address ethical issues
Civil penalties prevention
(violating FCA)
Lawbreaking avoidance
Licenses loss prevention
Low workers recognition as well
as awards
Favoritism
Possible factions along with
discords amongst workers
Potential Negative Effects
Financial losses
Bad debt creation
Billing process delays
Medical records often request in
order to establish a medical
obligation (Démeh, & Rosengren,
2015).
Cite your reference according to APA guidelines.
Click the Assignment Files tab to submit your assignment.
Ledlow, G. J. R., & Coppola, M. N. (2013). Leadership for health professionals. Jones & Bartlett
Learning.
Marquis, B. L., & Huston, C. J. (2009). Leadership roles and management functions in nursing:
Theory and application. Lippincott Williams & Wilkins.
Démeh, W., & Rosengren, K. (2015). The visualisation of clinical leadership in the content of
Copyright © 2018 by University of Phoenix. All rights reserved.
2
Problem Analysis Worksheet
HCS/475 Version 9
nursing education—a qualitative study of nursing students’ experiences. Nurse education
today, 35(7), 888-893.
Copyright © 2018 by University of Phoenix. All rights reserved.
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